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CONDITIONS OF PURCHASE

The present document and those that may be mentioned in it, establish the conditions governing the purchase of goods on the website www.numeebeauty.com (hereinafter, the website).

Please read these Terms and Conditions, our Cookie Policy and Privacy Policy carefully before using this website. Please note that by using this website or placing an order through this website you consent to be bound by these Terms, so if you do not agree to these Terms you should not use the services we provide on this website or make purchases from this website.

As owners of this website, we reserve the right to modify these Terms and Conditions at any time, as well as the entire commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions).

Consequently, you must take into account that those Conditions that are in force at the time of placing orders or, in the absence of these, the use of the website will be considered applicable. We therefore recommend that you consult these Terms and Conditions before making any purchase of products.

The information or personal data that you provide us or that are collected through the navigation through the same, will be treated in accordance with the provisions of our Privacy Policy. By using this website, registering as a user or placing an order, you consent to the processing of such information and data and declare that all information or data provided by you are truthful and correspond to reality.

OWNER OF THE WEBSITE

The company that manages the services and the web domain www.numeebeauty.com (hereinafter, the WEBSITE), is: COSMEWAX S.A., which is the owner of this WEBSITE, with registered office at calle Sudáfrica, 110 Jerez de la Frontera (Cádiz) 11408 (Spain) Tel: +34 956 14 33 02, email: info@cosmewax.com with CIF: A78118601 and registered in the Commercial Register of CA-13353.

Any communication with NUMEE BEAUTY may be addressed to the registered office, or to the e-mail address info@numeebeauty.com.

For questions regarding orders and returns or exchanges, please send an e-mail to info@numeebeauty.com.

USE OF THIS WEBSITE

By using this website and placing orders through it you agree to:

  • Use this website only to make legally valid inquiries or orders.
  • Provide NUMEE BEAUTY with your e-mail address, postal address and/or other contact information truthfully and accurately. You also consent that NUMEE BEAUTY may use such information to contact you if necessary. If you do not provide this information, we will not be able to process your order or provide the information you request.
  • By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to contract and bind yourself.

ORDER PLACEMENT. PURCHASING SYSTEM. PRICES

Language. The contract may be formalized, at your option, in any of the languages in which the Conditions are available on this website (Spanish and English). The legal terms and conditions of the same shall be interpreted in Spanish.

User Registration Purchasing products requires you to register on the website by creating a user or “customer” account. In this process, NUMEE BEAUTY will ask you, prior information and acceptance by you of the Privacy Policy, those personal data necessary (marked with an asterisk*) to manage the entire process of purchase and delivery of products. The provision of this information by you is voluntary, although it is essential if you want to make any purchase.

The registration procedure also requires you to choose a user name (e-mail) and password that you must use to access your account. You are responsible for the safekeeping of this data, preventing its use by unauthorized third parties, as well as for the consequences of any kind arising from the non-observance of this obligation.

Ordering. Through the different sections of the website, the Customer will be guided at all times during the online purchase process, selecting those items of interest, after checking their characteristics, availability, prices and shipping costs, and which will be provisionally stored in a “basket or shopping cart or similar space and from which they may be removed or substituted for others at any time, before payment is made or any commitment to purchase is made.

  • Once you have selected the items you are interested in, you will be able to review and accept, if applicable:
    • Your order information.
    • Provide the shipping and/or billing address.
    • Total cost expressed in euros (€).
    • The breakdown of shipping costs and applicable taxes.
    • Select the shipping method and payment method, and in case of error, correct any data provided.
  • Before definitively confirming the order, you must accept these Conditions, which can be consulted at any time on the website.
  • It shall be understood that the purchase contract has been concluded at the moment the customer clicks on the “finalize purchase” button or any other similar technical system for processing the order and which will be associated with a message with the expression: “order with payment obligation” or similar.
  • NUMEE BEAUTY keeps a computerized record of all transactions (orders, cancellations, returns, invoicing, etc.) made with the buyers of the website. This record shall be considered as proof of the operations carried out between both parties.
  • Confirmation of the purchase made At the end of the purchase process, NUMEE BEAUTY will inform you via e-mail of all the characteristics of the order placed, the date of purchase, the total price, the method of transport, and estimated delivery of the purchased product.
  • Price All prices shown on the website are expressed in euros or pounds and include Value Added Tax (VAT).
  • The prices of the products may change at any time, although the possible changes will not affect the orders for which NUMEE BEAUTY has sent you the order confirmation.

MEANS OF PAYMENT

The means of payment supported on the website are as follows:

  • Payment by credit or debit card: It is possible to pay by credit or debit card, free of charge. Your credit card will be charged as soon as the order is completed, since the payment validation is immediate. The data transmitted in connection with credit card payments travel encrypted through a secure line to the POS (Point of Sale Terminal) of the Bank with which NUMEE BEAUTY operates. If you pay by credit card you will be asked for: the card number, the expiration date and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card. Payment by credit card is totally secure, since we use the advanced SSL encryption system. In order to guarantee a 100% secure payment, this data is not stored on our server, so you will have to communicate all the information with each new order.

PRODUCT AVAILABILITY

In the event that an order is processed normally and it is subsequently verified by NUMEE BEAUTY that there are no products in stock or any incidence arises regarding its supply, the Customer will be immediately informed of this circumstance. In these cases, NUMEE BEAUTY will proceed to reimburse the amount paid by the Customer through the same means used for the payment, without undue delay and, in any case, within 14 days after the purchase has been made.

ORDER DELIVERY

Orders can be delivered in Spain, the United Kingdom, Portugal, France and the Netherlands.

Orders will be delivered to the postal delivery address designated by the Customer and within the period indicated on the website according to the selected postal delivery method and, in any case, within 30 calendar days from the date of purchase.

Shipping costs may vary depending on the place of delivery of the order.

We will try to deliver your order as quickly as possible, although, in some cases (postal mail), there may be situations or periods of the year in which delivery may be delayed. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.

For the purposes of these Conditions, delivery of the order shall be deemed to have occurred when you or a third party authorized by you takes material possession of the products, which shall be evidenced by the signature of the receipt of the order at the delivery address.

Incidents in the delivery: The transport company will try to make a second delivery if the first one is unsuccessful. In the event of two failed deliveries, the company will contact the recipient by telephone to follow the customer’s delivery instructions.

INVOICING – VAT

In accordance with the provisions of Article 68 of Law 37/1992, of December 28, 1992, on Value Added Tax, the delivery of the goods shall be deemed to be located in the territory of application of Spanish VAT if the delivery address is within the national territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be that legally in force at any given time depending on the specific item in question.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and/or duties in accordance with current regulations.

You expressly authorize us to issue the invoice in electronic form. However, you may at any time indicate your wish to receive an invoice in paper format, in which case we will issue and send the invoice in paper format.

RETURN POLICY

  1. LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE

If you are contracting as a consumer, you have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period shall expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in case the goods making up your order are delivered separately, 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

In order to exercise the right of withdrawal, you must, within the period provided, notify NUMEE BEAUTY of your decision to withdraw from the purchase by sending an email to info@numeebeauty.com indicating the order number and requesting an exchange or refund. The Customer also has the option to send any other unequivocal statement by mail or e-mail. NUMEE BEAUTY will inform you without delay on a durable medium (e.g. by e-mail) of the receipt of such withdrawal.

Consequences of withdrawal. In the event of withdrawal on your part, we will refund all payments received from you, with the exception of the shipping costs, without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make such reimbursement, using the same means of payment used by you for the initial transaction, upon receipt and review of the goods.

The returned order must be delivered to the address indicated by NUMEE BEAUTY, together, if applicable, with the issued invoice and you must assume the direct cost of returning the product. The products must be in perfect condition, must not have been opened or used and must keep their original seal or packaging and accessories or promotional gifts (product samples, branded gifts) included if applicable.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal: You are not entitled to withdraw from the contract for the supply of any of the following products:

  • Personalized items.
  • Goods sealed for health or hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the purchase shall apply exclusively to those products that are returned in the same condition in which you received them. No refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product(s) while in your possession. Please return the item using or including all original packaging, instructions and other accompanying documents.

  1. WARRANTIES AND RETURNS

For the purposes of these Conditions, a return shall be understood to be a return due to a defect, tare or the receipt of an erroneous product.

For these purposes, it shall be understood that the products are in conformity with these Conditions when they conform to the description and qualities appearing on the website, are suitable for the uses indicated for them and present a quality comparable to that of other products of the same or similar characteristics.

Return. In the event that, at the time of delivery of the order, it presents any defect, defect or has received a product that does not correspond to the order placed, you must immediately communicate this circumstance to NUMEE BEAUTY via email address info@numeebeauty.com providing the data of the product, as well as the damage it suffers and a photo, where we will inform you how to return it.

Once the items are returned, they will be checked by NUMEE BEAUTY and we will inform you if the refund or, if applicable, the replacement of the product is appropriate.

NUMEE BEAUTY will refund the corresponding amount (including the shipping costs of the initial delivery) without undue delay and, in any case, before 14 calendar days have elapsed from the date of receipt of the returned order. The refund will be made by the same means of payment with which the payment was made.

DISCLAIMER AND LIMITATION OF LIABILITY

Within a process of continuous improvement, NUMEE BEAUTY will keep updated all the information and services offered in the web site, trying to avoid as much as possible the existence of errors or failures in it, whenever these are due to the means, services or tools over which NUMEE BEAUTY has direct control power.

NUMEE BEAUTY does not guarantee the availability and continuity of the operation of the website. When reasonably possible, NUMEE BEAUTY will give prior warning of interruptions in the operation of the website.

Except as otherwise expressly provided in these Terms, our liability in connection with any product purchased on this website shall be strictly limited to the purchase price of such product.

CUSTOMER SERVICE

For any questions, suggestions, queries or complaints about the website, orders placed or request an official complaint form, the Customer can contact Customer Service, by any of the following means:

  • E-mail: info@numeebeauty.com
  • Mail to the following address: Cosmewax S.A., C/Ildefonso Carrascosa, 6. Massalfassar (Valencia) 46560 Spain.

The Customer Service Department will provide you with a complaint form upon request. NUMEE BEAUTY will respond to your request as soon as possible and, in any case, within one month. In the event that his request is not satisfactorily resolved, the Client may go to the ordinary jurisdiction or process his claim through the Municipal Consumer Information Office of his municipality of residence or the Consumer Arbitration Board of his Autonomous Community, or file a claim online in accordance with European Regulation No. 524/2013, NUMEE BEAUTY informs him of the existence of an ODR (“Online Dispute Resolution”) through the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

SECURITY AND CONFIDENTIALITY

NUMEE BEAUTY guarantees the security and confidentiality of all communications with you. All online payment transactions are carried out through a secure server, based on the SSL standard, which protects the data against attempts of violation by third parties. The purchase process data is stored in a database designed for this purpose.

NUMEE BEAUTY also guarantees the protection and confidentiality of personal, payment and any other type of data provided by the Client in accordance with the provisions of the Personal Data Protection regulations.

Customers may, at any time, exercise their rights to access, rectify or delete their personal data. In some cases, also to oppose to the use of your data or to carry them, communicating it in writing to the postal address of NUMEE BEAUTY: C/Ildefonso Carrascosa, 6. Massalfassar (Valencia) 46560 Spain.or by email to info@numeebeauty.com

APPLICABLE LAW AND JURISDICTION

In accordance with European consumer regulations, the legislation and jurisdiction applicable to the purchase made in NUMEE BEAUTY will be the one corresponding to the Customer’s domicile, when the Customer has his residence and has made his purchase from any of the countries of the European Union.

In this regard, and in accordance with European Regulation No. 524/2013, NUMEE BEAUTY informs you of the existence of an ODR (“Online Dispute Resolution”), a European online dispute resolution platform that facilitates the out-of-court resolution of such disputes for contracts also concluded online between consumers and Internet service providers (numeebeauty.com). This platform can be accessed through the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

In the latter case, the jurisdictional scope shall be the Courts and Tribunals of the consumer’s domicile. In the event that the user does not act as a consumer or user, the parties agree that the Courts and Tribunals of the city of Barcelona shall have jurisdiction.