PURCHASE CONDITIONS

This document and any that may be mentioned within establish the conditions governing the acquisition of goods on the www.numeebeauty.com website (here in after, the Website).

We ask you to carefully read these Terms and Conditions, as well as our Cookies and Privacy Policies, before using this Website. Keep in mind that by using this Website or placing an order through it, you agree to be bound by these Terms and Conditions, so if you do not agree with them, you should not use the services we provide on this Website or make purchases on it.

As owners of this Website, we reserve the right to modify at any time these Terms and Conditions, as well as the entire commercial offer presented on the Website (changes to products, prices, promotions and other commercial and service conditions).

Therefore, you must bear in mind that any Terms and Conditions in force at the time of ordering or, failing that, when using the Website, will be considered applicable. Hence, we recommend you consult these Terms and Conditions before purchasing any products.

The information or personal data you provide us with or is collected through browsing will be processed in accordance with the provisions of our Privacy Policy. By using this Website, registering as a user or placing an order, you consent to the processing of said information and data and declare that all the information or data you provide us with is true and accurate.

OWNER OF THE WEBSITE

The company that manages the services and the web domain www.numeebeauty.com (hereinafter, the WEBSITE), is COSMEWAX S.A., who is the owner of this Website, with company address at Sudáfrica, 110 Jerez de la Frontera (Cádiz) 11408 (Spain), Tel: + 34 956 14 33 02, email: info@cosmewax.com with Tax ID No: A78118601 and registered in the Commercial Registry of CA-13353.

Any communication with NUMEE BEAUTY can be sent to the registered office or to the following e-mail: info@numeebeauty.com

For enquiries related to orders and exchanges or refunds, please send an e-mail to info@numeebeauty.com

USE OF THIS WEBSITE

By using this Website and placing orders through it, you agree to:

  • Use this Website only to make legally valid enquiries or orders.
  • Provide NUMEE BEAUTY with your e-mail address, postal address and/or other contact details truthfully and accurately. Likewise, you are informed that NUMEE BEAUTY may use this information to contact you if necessary. If you do not give us this information, we will not be able to process your order or provide the information you request.
  • By placing an order through this Website, you declare to be over 18 years of age and have the legal capacity to enter into an enforceable contract.

PLACING ORDERS. PURCHASE METHODS. PRICES

Language. The contract may be formalised, at your choice, in any of the languages in which the Terms and Conditions are available on this Website (English). The legal terms and conditions thereof shall be interpreted in English.

User registration. To purchase products, you must register on the Website by creating a user or “Customer” account. In said process, NUMEE BEAUTY will ask you, after you have been informed of and have accepted the Privacy Policy, for the personal data (marked with an asterisk*) required to manage the entire purchase and product-delivery process. The provision of this data on your part is voluntary; however, it is essential if you want to make a purchase.

The registration procedure also requires that you choose a username (e-mail) and password that you will need to access your account. You are responsible for the custody of this data, preventing its use by unauthorised third parties, as well as for consequences of any kind arising from non-observance of this obligation.

Orders. Through the different sections of the Website, the Customer will be guided at all times during the online purchase process, selecting those items of interest, after checking their characteristics, availability, prices and corresponding shipping costs, and which will be saved provisionally in a basket or shopping cart, or similar, and from which they may be deleted or replaced by others at any time, before making the payment or assuming any purchase commitment.

  • Once the articles of your interest have been selected, you can review and accept, where applicable:
    • Your order details.
    • Provide a shipping and/or billing address.
    • The total cost in euros (€).
    • The breakdown of shipping costs and applicable taxes.
    • Select shipping and payment methods, being able in case of error to correct any data provided.
  • Before definitively confirming the order, you must accept these Terms and Conditions, which you can consult at any time on the Website.
  • It will be understood that the sales contract has been finalised at the moment the Customer clicks the “finish purchase” button or any other similar technical order processing system, which will display a message “order with payment obligation”, or similar.
  • NUMEE BEAUTY keeps a computerised record of all transactions (orders, cancellations, returns, invoicing, etc.) made with buyers on the Website. This record will be considered proof of the operations carried out between both parties.
  • Confirmation of the purchase made. At the end of the purchase process, NUMEE BEAUTY will inform you via e-mail of all order details: the date of purchase, the total price, the delivery method and the estimated delivery date of the product purchased.
  • Price. All prices shown on the Website are expressed in euros or pounds and include Value Added Tax (VAT).
  • Product prices may change at any time, although possible changes will not affect orders for which NUMEE BEAUTY has sent you an order confirmation.

PAYMENT METHODS

The payment methods accepted on the Website are the following:

  • Payment by credit or debit card: Payment can be made with a credit or debit card, free of charge. The payment on your bank card will be made at the end of the order, since the validation of the payment is immediate. The data transferred in relation to payments by credit card travel are encrypted through a secure line to the POS (Point of Sale Terminal) of the Bank with which NUMEE BEAUTY operates. If you make the payment by credit card, you will be asked for the card number, the expiration date and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card. Payment by card is totally secure, as we use the advanced SSL encryption system. To guarantee 100% secure payment, this data is not stored on our server, so you will have to communicate all the information with each new order.

PRODUCT AVAILABILITY

In the event that an order is processed correctly and NUMEE BEAUTY then verifies that the product is out of stock or there is a problem with supply, the Customer will be informed immediately of this situation. In these cases, NUMEE BEAUTY will refund the amount that would have been paid by the Customer through the same means used for payment, without undue delay and, in any case, within 14 days of the purchase date.

SHIPMENT OF ORDERS

Orders may be shipped to Spain, Portugal, France, Nederland and United Kingdom.

Orders will be delivered to the shipping address designated by the Customer and within the period indicated on the Website according to the selected postal delivery method and, in any case, within a period of 30 calendar days from the moment of purchase.

The shipping costs may vary depending on the delivery destination.

We will try to deliver your order as quickly as possible, although, in some cases (by post), there may be situations or periods of the year in which delivery may be delayed. If for any reason we are unable to meet the delivery date, we will inform you of this situation and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with a full refund.

For the purposes of these Terms and Conditions, it will be understood that the order has been delivered when you or a third party authorised by you take material possession of the products, which will be accredited by signing the receipt of the order at the delivery address.

Delivery incidents: The transport company will try to make a second delivery if the first one is unsuccessful. In the event that there are two failed deliveries, the transport company will contact the recipient by phone to make a third delivery according to the customer’s instructions.

INVOICING – VAT

In accordance with the provisions of Article 68 of Law 37/1992, of 28 December, on Value Added Tax, it is understood that the destination of the items is located in the territory of Spanish VAT application if the delivery address is Spain, with the exception of the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, notwithstanding the application of the corresponding taxes and/or duties in accordance with the regulations in force.

You expressly authorise us to issue the invoice electronically. However, you can inform to us at any time if you prefer to receive a paper invoice, in which case we will issue and send the invoice in that format.

REFUNDS POLICY

1. LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE

If you are contracting as a consumer, you have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods, or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal you must, within the time limit set, notify NUMEE BEAUTY of your decision to withdraw from the purchase by sending an e-mail to info@numeebeauty.com indicating the order number and requesting an exchange or refund. The Customer also has the option of sending any other clear statement by post or e-mail. NUMEE BEAUTY shall inform you without delay on a durable medium (e.g. by e-mail) of the receipt of such a withdrawal.

Consequences of withdrawal. In the event of withdrawal on your part, we will refund all payments received from you, with the exception of shipping costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which you informed us of your decision to withdraw from this contract.

We will proceed to make said refund, using the same means of payment used by you for the initial transaction, once the goods have been received and inspected.

The returned order should be delivered to the address indicated by NUMEE BEAUTY, together, where appropriate, with the invoice issued and you must bear the direct cost of returning the product. The products must be in perfect condition, must not have been opened or used and must retain their original seal or packaging and accessories or promotional gifts (product samples, brand gifts) included where applicable.

You will only be responsible for the decrease in value of the goods caused by handling them for any purposes other than those necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal: You will not have the right to withdraw from any contract covering the supply of any of the following products:

  • Customised items.
  • Goods sealed for health or hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the purchase will apply exclusively to those products that are returned in the same condition in which you received them. No refund will be made if the product has been used beyond merely opening it, or for products that are not in the same condition in which they were delivered or that have been damaged, so you must be careful with the products while they are in your possession. Please return the item using or including all its original packaging, instructions and other accompanying documents.

2. GUARANTEES AND REFUNDS

For the purposes of these Terms and Conditions, a refund will be understood as one generated by a defect, blemish or the reception of a wrong product.

For these purposes, it will be understood that the products comply with these Terms and Conditions, when they conform to the description and qualities that appear on the Website, are suitable for the uses indicated for them and present a quality comparable to that of other products of the same or similar characteristics.

Refunds. In the event that, at the time of delivery,  the order has a defect or blemish or a product has been received that does not correspond to the order placed, you must immediately notify NUMEE BEAUTY of this situation by e-mail at info@numeebeauty.com providing the details of the product, as well as the damage it has suffered and a photo, and we will inform you of how to return the order.

Once returned, the items will be checked by NUMEE BEAUTY and we will inform you if a refund is due or if the product shall be replaced.

NUMEE BEAUTY will refund the corresponding amount (including the shipping costs of the initial delivery) without undue delay and, in any case, within 14 calendar days from the date of receipt of the return of the order. The refund will be made through the same means of payment with which it was paid.

DISCLAIMER AND LIMITATION OF LIABILITY

Under a process of continuous improvement, NUMEE BEAUTY will keep all the information and services offered on the Website up to date, trying to avoid as far as possible any errors or bugs on the Website, provided that these are due to the means, services or tools over which NUMEE BEAUTY has direct control.

NUMEE BEAUTY does not guarantee the availability and continuity of the operation of the Website. Whenever reasonably possible, NUMEE BEAUTY shall give prior notice of any interruption in the operation of the Website.

Unless expressly provided otherwise in these Terms and Conditions, our liability in relation to any product purchased on this Website will be strictly limited to the purchase price of said product.

CUSTOMER SERVICE

For any doubts, suggestions, queries or claims regarding the Website, orders placed or requests for an official complaint form, the Customer can contact the Customer Service through any of the following means:

  • E-mail: info@numeebeauty.com
  • By post to the following address: Cosmewax S.A., C/Ildefonso Carrascosa, 6. Massalfassar (Valencia) 46560 Spain.

Customer Service will provide you with a complaint form if you request one.  NUMEE BEAUTY will deal with your request as soon as possible and in any case within one month. If your request is not resolved satisfactorily, you can go to the ordinary courts or process your complaint through the Municipal Consumer Information Office in your municipality of residence or the Consumer Arbitration Board in your Autonomous Community, or file a complaint online in accordance with European Regulations No. 524/2013. NUMEE BEAUTY informs you of the existence of an ODR (Online Dispute Resolution) through the following website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

SECURITY AND CONFIDENTIALITY

NUMEE BEAUTY guarantees security and confidentiality in all communications with you. All online payment operations are carried out through a secure server, based on the SSL standard, which protects data against attempted breaches by third parties. The purchase process data is stored in a database designed for this purpose.

NUMEE BEAUTY also guarantees the protection and confidentiality of personal, payment and other data provided by the Customer in accordance with Personal Data Protection regulations.

Customers can, at any time, exercise their rights to access, rectify or delete their personal data. In some cases, you may also object to the use of your data or to its portability by writing to NUMEE BEAUTY: C/Ildefonso Carrascosa, 6. Massalfassar (Valencia) 46560 Spain, or by e-mail to info@numeebeauty.com.

APPLICABLE LAW AND JURISDICTION

In accordance with European consumer regulations, legislation and jurisdiction applicable to purchases made in NUMEE BEAUTY will be the one corresponding to the Customer’s address, when the latter has their residence and has made their purchase from a country in the European Union.

Likewise, and in accordance with European Regulation No. 524/2013, NUMEE BEAUTY informs you of the existence of the ODR (Online Dispute Resolution), a European online dispute resolution platform facilitating the out-of-court settlement of such disputes for contracts concluded equally online between consumers and Internet service providers (numeebeauty.com). This platform can be accessed through the following website: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

In the last case, the jurisdictional scope will be the Courts of the consumer’s place of residence. In the event that the user does not act as a consumer or user, the parties agree to the jurisdiction of the Courts of the city of Barcelona.

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